[Neil]

Originally Posted by gary_580

They offered me a £10 a month discount for a year the last time i had a problem. I didnt ask for a reduction and wasnt expecting one, in fact i was amazed when they offered it. Im not going to say no to discount

So why phone to complain, why not just carry on paying full price?

Originally Posted by gary_850

however i would have still payed the full price if i had to and been happy with it

Sorry Gary, but I don't believe you (I'm not calling you a liar here BTW ), but you rang to complain about substandard service, & the fact that you were paying full price for a less than full product (hence the discount to make up for it)

You phoned (rightly) to complain about paying full price for a poor product/service-so tell me, what would happen if ntl didn't offer these 'sweeteners' to people like you, due to the fact that (like your company) happy customers weren't a priority??

What would happen is people would leave in their droves & give their money to a company that did care about them, that's what.
__________________

Originally Posted by ian@huth

No Neil, gary said he was getting a discount so you presumed it was because he had complained.

And I was 100% correct-I pay attention to what foes on regarding my site Ian.

Originally Posted by ian@huth

I was pointing out that some people get discounts even though they have no complaint about the service itself.

Agreed-just as you did, but if you hadn't been offered it you would have been a BT customer now, yes?

Originally Posted by ian@huth

Look at all those customers getting 12 month discounts as new customers and why they are getting the discounts.

Those are budgeted for Ian, CS cock up/rebates aren't.

Originally Posted by ian@huth

I have emailed IMRA regarding the survey but no response as yet. Perhaps they have a poor customer service department or something to hide.

Perhaps, but it's only been a few hours.

How quickly do you think ntl would respond to a similar email query do you think?