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Originally Posted by ian@huth
That reasoning is highly illogical. I cancelled my NTL phone line a couple of years back because NTL call charges had become more expensive than BTs for my usage. I was not cancelling because I was receiving a bad customer service or a bad telephone service, just a cost issue. NTL retention called me and offered me free talk unlimited for a year to stay with them. This swung the balance in favour of NTL cost wise so I took the discounted deal and stayed.
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Not really a relevant comparison IMO Ian, as your 'beef' wasn't CS related, it was price related.