Quote:
|
Originally Posted by gary_580
Well i guess it all depends an what your after in a company and what the company does.
|
No it doesn't, you can;t make a profit with no customers.
Quote:
|
Originally Posted by gary_580
If for example i invest 1000's of pounds with an investment company. I might not be too interested in how fast they answer the phone when i call them or how fast they send a letter to me, what i am interested in is the profit they make and then share with me. If im getting one of the best returns on my investment then im likely to stay wit that company regardless of what customer service i receive  |
We're not talking about an investment company where you expect a risk. We are talking about a company that provides TV/Phone/BB, where it's not unreasonable to expect a good level of customer service.
Quote:
|
Originally Posted by gary_580
Agreed NTL are different and as scastle has so rightly pointed out, there is a balance between cost and customer service level and NTL havent got that balance right.
|
You don't say!?
Quote:
|
Originally Posted by gary_580
However im sure that customers wouldnt be prepared to pay more for extra customer service staff.
|
Correct-& why should they when they can pay the same amount of money to an ISP with a good customer service reputation, instead of a mickey mouse one like ntl?
Let's just do the maths here....
£720 per year of your hard earned cash (average £60.00 per month for TV/Phone BB) to a company whose poor customer service is well known & well documented.
Or.....
£720.00 per year of your hard earned cash (average £60.00 per month for TV/Phone BB) to a company/companies whose good customer service is well known & well documented.
I'll get back to you on that one.....
__________________
Quote:
|
Originally Posted by Nemesis
But the issue here is How ntl deal with a problem, not how good the service is.
It seems obvious that the actual services are fine, the bone of contention is when one of those services goes wrong .....
|
I am referring to
Customer Service, not how reliable the BB/DTV/Phone is or isn't.
It's not the products ntl suffer with primarily, it's what happens when you ring them to (try to) get an issue resolved quickly & efficiently.