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ian@huth · 07-03-2005, 13:07

The biggest problem that I have with that survey by IMRS is that it is almost certainly conducted on the internet and its results are seriously flawed because of this. If you look at the worst companies reported in the survey they are virtually all connected with computer companies and communications companies that provide internet access, something that the respondents all use. I wonder what the results would have been if the survey was repeated on the ground with market researchers asking the questions face to face in a large shopping centre.

07-03-2005, 13:07	#34
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: ntl worst service in UK in poll The biggest problem that I have with that survey by IMRS is that it is almost certainly conducted on the internet and its results are seriously flawed because of this. If you look at the worst companies reported in the survey they are virtually all connected with computer companies and communications companies that provide internet access, something that the respondents all use. I wonder what the results would have been if the survey was repeated on the ground with market researchers asking the questions face to face in a large shopping centre.