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Originally Posted by Neil
[Edit]-On a more serious note Gary, how happy would you be paying the going marlket rate for a product, to a company that has no real interest in being high up when it comes to satisfaction awards?
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I do (Apparently
) I get my BB, TV and Phone from NTL. Do i think they provide a reasonable service for the £'s i pay. Yes sir! Do i think they're a fautless company.
Of course not.
My personal experience with NTL is that ive used them ever since they took over my local franchise of C&W which is probably about 8 years ago if i remember correctly. How many problems have i had with the services?
Phone = 0
BB = 1
TV = 1
The BB issue i had was a couple of years back when they had a general problem in my area after a thunderstorm about 2 years ago which took them about a month to resolve. The TV problem was where i kept losing channels and again it took them about a month to "totally" resolve it. Both cases i agree it took too long but then again 2 faults in the 8 years isnt too bad IMHO.
How long did it take to get answered when i called, varied from instant to 20 mins but then agin i dont really care about that as i dont call them very often. How long does it take to get an eng to my house, my experience has usually been within 24hrs. On one occassion it was within 10 minutes which caused me to ask the eng jokingly "Got nothing to do!!"
So, at the end of the day im happy with what i pay (as its discounted
) and im happy with the devil i know than the ones i dont.
Its that representative of the world, who knows! but i also dont regard the watchdog view of the world as representative either.