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Originally Posted by gary_580
maybe because that because you a sad indivual who has got noting better to do than slate NTL (As you always appear to be doing that)
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Maybe.
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Originally Posted by gary_580
I dont think it was necessary suggest people are talking from their arse.
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Then don't make comments that can only have come from there Gary-any business needs to succeed in customer satisfaction, that's the whole point in being in business.
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Originally Posted by gary_580
This is a discussion forum and everyone as there own experiences and opinions.
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Correct, but you were giving your "opinions" & what's there to discuss about that?
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Originally Posted by gary_580
I mean your such an expert that you know exactly how many people have to complain to watchdog before they make a feature for the programme.
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There you go again-stating "facts"
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Originally Posted by gary_580
JUST Maybe NTL dont actually want to be the worlds best customer service company as that comes at a price.
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[Edit]-On a more serious note Gary, how happy would you be paying the going marlket rate for a product, to a company that has no real interest in being high up when it comes to satisfaction awards?
Pipex (for example) has done a similar thing to ntl & bought up several ISPs (a la C&W buyout), yet you don't hear Pipex customers contnually complaining about the same issues year after year do you? (no)
I don;t see ntl achiebing ISO 9001:2000 accreditation for it's systems & processes (it's a British Standard award like a 'kite' mark)
http://www.uknetawards.co.uk/2004/
http://www.uknetawards.co.uk/2003/
No mention of ntl there.
So if you're suggesting it's ok to pay a company that doesn't really want to do well in terms of customer service, then you're even more bonkers than I thought you were!
Look-I'm sorry if I offended you, & I'm always happy to discuss [u]issues[/i], but I can't discuss your opinions.