Thread: ntl worst service in UK in poll
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Old 07-03-2005, 12:30   #25
Stuart
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Re: ntl worst service in UK in poll
Quote:
Originally Posted by ian@huth
Quote:
Originally Posted by Neil
You were doing what you do every time something comes along that proves ntl have poor customer service, & that's trying to discredit it-I wonder if you would do the same if they came out top for best customer service? (unlikely
Why the emphasis on "proves" as that survey and any other you care to name does not prove anything. All it shows is that an unknown number of respondents answered an unknown number of questions that were worded in an unknown way which resulted in a table based on those answers being drawn up which only represents the views of those customers on the questions asked.

It's also a survery conducted by an unknown company (I had never heard of them before this) and published in a newspaper owned by the same company that owns NTL's main competitor, and has been known to regularly give Sky free publicity (see various Private Eye issues for evidence of this).
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