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Originally Posted by gary_580
omg how many times does this arguement appear. (and always the same people arguing!)
Neil JUST Maybe NTL dont actually want to be the worlds best customer service company as that comes at a price.
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That's the most pathetic thing I think I've ever heard-do you realise just how bad that actually sounds??
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Originally Posted by gary_580
They are there to provide a TV, BB and Teleco service, yes they then need to provide customer service but it doesnt have to be the best by any means.
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Oh do be quiet-you are talking out of your rear end.
Unhappy customers=no business.
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Originally Posted by gary_580
In fact if NTL answers calls within 1 second everytime people called, it would tell us one thing, they are over staffed and therefore the customer is being over charged!.
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That is just sheer class! People don't expect calls answered within one second, all they expect is for their problem to be dealt with efficiently, not put the phone down & feel that nothing will happen (I suggest you take a look through the billing forum Gary)
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Originally Posted by gary_580
The difficulty is balancing peak demands with cost. OK they no where near do this well or at all maybe but at the end of the day there are always going to be people who are not happy waht ever happens.
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So why has it always been the same issues for ntl customers, what does
that tell you?
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Originally Posted by gary_580
The arguement about Watchdog is a bit lame!!
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Not really-it's clearly upset enough people to get on national TV-how is that "lame"?
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Originally Posted by gary_580
the programme is just a bunch of worthless wingers nowadays. You only have to watch it for 5 mins to realise the presenters are useless. I mean how many times can you say "so what are you going to do for these people". If they had any idea about helping consumers they wouldnt focus on individual problems they would target the root causes and then really slate companies.
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Thanks for sharing your
opinions with us there Gary.
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Originally Posted by gary_580
Rant over.
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Was that a rant? Sorry, I thought it was more of a nonsense spout.
Come back when you have something sensible to say, rather than the nonsensical ramblings of a madman.
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Originally Posted by gary_580
JUST Maybe NTL dont actually want to be the worlds best customer service company as that comes at a price.
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Made my day that did!
