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Originally Posted by Neil
You were doing what you do every time something comes along that proves ntl have poor customer service, & that's trying to discredit it-I wonder if you would do the same if they came out top for best customer service? (unlikely
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Why the emphasis on "proves" as that survey and any other you care to name does not prove anything. All it shows is that an unknown number of respondents answered an unknown number of questions that were worded in an unknown way which resulted in a table based on those answers being drawn up which only represents the views of those customers on the questions asked.