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07-03-2005, 12:13

omg how many times does this arguement appear. (and always the same people arguing!)

Neil JUST Maybe NTL dont actually want to be the worlds best customer service company as that comes at a price. They are there to provide a TV, BB and Teleco service, yes they then need to provide customer service but it doesnt have to be the best by any means. In fact if NTL answers calls within 1 second everytime people called, it would tell us one thing, they are over staffed and therefore the customer is being over charged!. The difficulty is balancing peak demands with cost. OK they no where near do this well or at all maybe but at the end of the day there are always going to be people who are not happy waht ever happens.

The arguement about Watchdog is a bit lame!! the programme is just a bunch of worthless wingers nowadays. You only have to watch it for 5 mins to realise the presenters are useless. I mean how many times can you say "so what are you going to do for these people". If they had any idea about helping consumers they wouldnt focus on individual problems they would target the root causes and then really slate companies.

Rant over.

07-03-2005, 12:13	#22
gary_580 Guest Posts: n/a	Re: ntl worst service in UK in poll omg how many times does this arguement appear. (and always the same people arguing!) Neil JUST Maybe NTL dont actually want to be the worlds best customer service company as that comes at a price. They are there to provide a TV, BB and Teleco service, yes they then need to provide customer service but it doesnt have to be the best by any means. In fact if NTL answers calls within 1 second everytime people called, it would tell us one thing, they are over staffed and therefore the customer is being over charged!. The difficulty is balancing peak demands with cost. OK they no where near do this well or at all maybe but at the end of the day there are always going to be people who are not happy waht ever happens. The arguement about Watchdog is a bit lame!! the programme is just a bunch of worthless wingers nowadays. You only have to watch it for 5 mins to realise the presenters are useless. I mean how many times can you say "so what are you going to do for these people". If they had any idea about helping consumers they wouldnt focus on individual problems they would target the root causes and then really slate companies. Rant over.