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Originally Posted by orangebird
Agreed, but the customers on watchdog are not representative of every customers experience with ntl.
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Just bad enough to get escalated to a national TV program then?
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Originally Posted by orangebird
Because someone with a talent for web design was ****ed off enough with them to spend time creating the site  |
Was he the only member of the site (no) did it have several thousand members all grateful that someone had given them somewhere to realise that they weren't alone in the ntl BS they were experiencing? (yes)
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Originally Posted by orangebird
Of course. But lots of customers don't have any issues at all.
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Oh...
that's ok then, that makes it just fine.
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Originally Posted by orangebird
Don't be so facetious Neil, it doesn't suit you. I don't believe either Ian or myself were saying that the survey was wrong.
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You were doing what you do every time something comes along that
proves ntl have poor customer service, & that's trying to discredit it-I wonder if you would do the same if they came out top for best customer service? (unlikely)
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Originally Posted by orangebird
Just that you can't judge a company on those results alone.
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I'm not-I'm judging them on the poor experience I received as a customer, the BS I witnessed with my own eyes when visiting ntl sites, & the fact that they have email servers that constantly fall over, the fact they TW manage to communicate everything to their customers & ntl don't, the fact that ntl have several consumer websites discussing their poor customer service, the fact that they have been deemed poor enough to win several awards for bad customer service, & the fac that their farce of a billing system was bad enough to get them on BBC's watchdog.
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Originally Posted by orangebird
& Unless it suits you and you're entirely unable to accept that whilst some people have good reason to hate ntl, others do enjoy a genuinely good service? |
Not at all, but when ntl start winning best customer service awards, I'll believe that they are capable of improving.
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Originally Posted by orangebird
Grow up. |
How mature.