Neil, with all due respect your impression of NTL was set in stone some years back and nothing anyone says is going to change that. The poll irrespective of its accuracy would be about customer service satisfaction now, not historically. If you were stranded on a desert island for a couple of years with no contact with the outside world and the first thing you did when rescued was take part in that survey you would still say NTL were the worst.
It is not a question of whether I, you, OB, IMRS or other sites are right or wrong. It is a question of the validity of the results and the methods used to arrive at them. How many people that visit this site have an image set firmly in their mind about NTL even though they may have never been a NTL customer or experienced NTL customer services first hand?
Do you accept that the poll on here about what you will do if hard capping is introduced is accurate or do you think it is highly flawed. What are your reasons for that decision?