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Originally Posted by Neil
It could be, but ntl are notorious for having abysmal customer service (Watchdog anyone?)
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Agreed, but the customers on watchdog are not representative of every customers experience with ntl.
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They have been the same since the very early days of nthellworld.com (why was that set up?)
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Because someone with a talent for web design was ****ed off enough with them to spend time creating the site
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A quick look aaround the board will uncover the same issues that customers of ntl have been having for years...
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Of course. But lots of customers don't have any issues at all.
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Ian-you & OB are right, & all the ntl customers that post here & other BBS's are wrong (hell even the IMRS must have gotten the survey results wrong)
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Don't be so facetious Neil, it doesn't suit you. I don't believe either Ian or myself were saying that the survey was wrong. Just that you can't judge a company on those results alone. Unless it suits you and you're entirely unable to accept that whilst some people have good reason to hate ntl, others do enjoy a genuinely good service?
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ntl are great & everyone else is imagining the poor customer service they post about, I myself imagined it when I was on the receiving end of the BS, & I also imagined it when I went with Frank to visit ntl.
Sorry-my bad.
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Grow up.
