I'm in Coventry and last week I needed to phone NTL to get my 1571 service put on. The other end didn't have time to ring before it was picked by a very pleasant helpful Welsh lady. I think I was routed to Swansea for some reason.
Not suprised NTL customer service came out poor I think its more a case of the shear volume of customers rather than a precentage of customers experiancing poor customer service.
