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Originally Posted by Neil
the fact that a survey resulted in ntl being worst for customer service, but the fact is that it's not the 1st time (or is this just coincidence?  ) |
Hear Hear! - We know the issues NTL have had in the past and it seems they are unable to resolve anything in a small amount of time. Understanable that somethings take awhile to resolve, but shouldn't the
customer come first? You would think (well at least I would and do on the helpdesk I work on) the would take customers as the first thing to make happy? At the very least give good customer service? To me it makes little sence to anger the customer as it almost like shooting themselves in the foot.
I mean when me and Neil went to hook they didnt have much to say did they? Not that bothred about the 100 Page complaits I printed of and slapped on Azad's desk...probably got thown in the bin when we left
