Quote:
|
Originally Posted by Neil
Ian-with Tesco winning, I'd say the results of the poll were accurate.
|
Not really good enough thought Neil.
As I asked in the other thread, does anyone know how the survey was conducted, how many people took part and who sponsored it?
__________________
Quote:
|
Originally Posted by ian@huth
Striking headlines but how representative is it? How many people responded to the survey by Internet Market Research Services (IMRS) and how many of those have NTL services? Was any screening done to ensure a representative spread of respondents? Did respondents express their own experiences or just their feelings having read one sob story about a company a few years back.
Internet surveys can be very biased and totally unrepresentative.Take the poll on here about what you will do if hard caps come to NTL. The poll shows that a massive number of NTL customers say they will leave NTL but we all know that this is extremely unlikely. Any casual visitor to this site may see that poll, not bother reading any of the posts and presume it is representative.
I wish that articles such as that one in the Sun wre accompanied by more facts about how the results were obtained and what questions were asked. Look at that questionaire on ntlworld.com that asked which of two options you preferred. The results of that questionaire could suggest that customers want something that is far removed from what they actually do want if the questions had been worded differently.
|
