I thought I had better add that I have no axe to grind with NTL, I was just passing on the news
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Quote:
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Originally Posted by hairy_mick
I am only a pleb who is on the sharp end every day its a case of you sow what you reap.
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I wouldn't call you a pleb mick, nevertheless, you only
reap what you sow 
Actually I thought NTL were turning it around so to speak, whenever I have had the need to contact them, it is usually sorted, maybe I have been lucky.
Bad CS usually starts at the top at the management level and works it's way down through the ranks.