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Originally Posted by Highlander
I was told that a phone call was enough.
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Given the amount of people who post here on this very subject I'd suggest that a phone call to cancel any of ntl's services is as useful as the proverbial chocolate teapot. This might be the case with any other company (however I've not heard of any other organisations having this many complaints of this nature) but if you are planning on doing
anything which will result in lowering the amount of money ntl gets from you then
always do it by post and
recorded delivery only.
It seems like that these days it is sadly no longer enough to just ask for the name of the person you're speaking to.
This kind of thing must be a real kick in the teeth for the ntl guys (and guyettes) who help out here.