*Checks surprise-o-meter........no surprise registered*
There will be those who flame me & tell me how the customer numbers are going up, so all is ok & I am just biased, yet the facts speak for themselves-ntl are dire when it comes to looking after their customers.
Quote:
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Originally Posted by IMRS
NTL was yesterday named as providing the WORST customer service in Britain.
The communications firm moved up three places from last year to lead the league of shame.
The poll by Internet Market Research Services also brought bad news for BT who drop out of the best firms to take second worst behind NTL.
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ntl's attitude to it's customers sucks, I have seen it at the very highest levels in the company, & this result just supports what I already know (& have done for a long time)
The also seem to treat their staff with about as much respect as they do their customers (I.E very little)
Are you listening ntl??
There is a culture within ntl that perceives customer's (& therefore ntl's) problems as a pain, & it's in there like a cancer because it has always been the same for the last 7 or 8 years, & there has been a massive management/staff change in that time, so
why do ntl still suck when it comes to customer service???
Also-just to clarify, I am
not aiming my comments at any of the ntl associates that we have posting here.