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Originally Posted by Paul M
If you say so. 
Assuming you were correct, and they really had this technology installed and working four years ago, do you not think they would have been using it to impose their caps ?
ntl techs may have the ability to interrogate routers, switches, ubr's and even CM's to get raw data flow rates, but this is not the same as monitoring each persons real usage and providing a means for them to see this information, and take action based on it (either the customer or ntl). |
Not too sure as to why they have not been using it to its maximum potential.
At the time I was there it was only the Senior and Team Leaders etc that had access to this and it was at that time mainly used to verify with customer services that a particular user had been without sevice and not been using a connection.
Also we used it for providing stats to AUP in cases for people hammering their connection as at this time there was no official cap as the service had just launched.
The data it gave would be ideal for the cap monitoring know as it can be configured to show a graph showing upload / download amounts in 30min/hourly/daily/weekly/monthly splits and also will show the time the modem was switched on and off etc and connection times and lengths.
Cracking bit of kit they have had for 4 or 5 years but never at the time used to its full potential.
I personally think even with or without these tools the CAP is just as there as a threat as it will serve no real purpose as if and a "big" if someone actually does get dropped back to dial up speeds for abuse then they will either curb their usuage habits or change providers.