Last October my girlfriends daughter managed to get a £450 bill for internet etc on mum's phone. Mum couldn't pay it all there & then.
She negotiated a deal with NTL £50 a week, and no service until the bill was
cleared. No problem, she was paying the £50 a week until suddenly NTL
grabbed the rest of the debt out of her bank a/c, emptying it.
With no phone service she was using her mobile. Suddenly no mobile service either, because NTL emptied her a/c the mobile debit couldn't be paid.
The final kicker was that even after NTL had grabbed her money they could
not or would not provide service because there was a fault, 2 to 3 weeks to
clear.
This is not exactly a good result for NLT, their back office systems seem as dumb as they always were. It would seem that their public statements re we are improving our customer facing systems is just another PR puff.
