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h3adru5h · 06-03-2005, 18:02

Here's a little fact for everyone...

Less than 2% of ntl's customer base complain about the service received. A complaint is defined as a customer displaying levels of dissatisfaction with the service received.

Also another - ntl: is currently way down the league of complaints received compared to every other company in the UK.

The above information can be corroborated by the OFCOM website. I agree that websites such as this attract criticism towards ntl as these people are more likely to take time to write their comments online. Praise is much harder to come by. I know for a fact that even if you jump through hoops of fire for someone, you will very rarely receive a thanks afterwards, or even acknowledgement that everything is now ok.

06-03-2005, 18:02	#7
h3adru5h Inactive Join Date: Feb 2005 Posts: 36	Re: don't knock ntl!!...good news story Here's a little fact for everyone... Less than 2% of ntl's customer base complain about the service received. A complaint is defined as a customer displaying levels of dissatisfaction with the service received. Also another - ntl: is currently way down the league of complaints received compared to every other company in the UK. The above information can be corroborated by the OFCOM website. I agree that websites such as this attract criticism towards ntl as these people are more likely to take time to write their comments online. Praise is much harder to come by. I know for a fact that even if you jump through hoops of fire for someone, you will very rarely receive a thanks afterwards, or even acknowledgement that everything is now ok.