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Originally Posted by paul_v42
That does seem to be the problem with most people on this board. All to quick to knock ntl. But when something goes right, how often do we here of it?
The amount of complaints you hear about ntl is blown way out! Everyone I know has never had any reason to complain about ntl. And if something goes wrong, it's either fixed by the office or an engineer out the very same day.
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I think that this goes back to an old truth, one poor example of customer service will require 10 examples of good service to correct it.
People expect a certain level of customer service, and NTL do match that a good percentage of the time, however people don't consider that worthy of note.
Do you comment on the fact that your local Supermarket had milk in when you wanted it?
But I bet you'd complain if they did not...
Most of my recent experience with NTL has been positive, but as always, it is the bad moments that stick in the mind.
Also the fact is, people come to a site like this to get help when NTL either cannot or have not helped. Therefore the majority of people on this forum are only here because of a bad experience with NTL CS, and that is likely to colour their opinion and thinking on this subject.
As always, just my opinions
