Quote:
|
Originally Posted by hoggyspuds
I became aware around dinner time yesterday, friday, that my phone wasn't ringing for calls. I rang 151 and after a few mins was put through to a very pleasant person. He tested the line, said that it was fine their end, and that he would have to arrange an engineer visit. The engineer was due to visit today, between one and five, but the phone actually rang today at 11am. It was the same customer rep. He firstly apologised for ringing at the weekend and then informed me that there was a fault in the local area which had been resolved. Now that's what I call customer service! I realise that there are other threads on here complaining about ntl, but on this occasion I say well done. Credit where it's due!
Looking forward to my 3mb fat pipe upgrade soon.  |
Same here I cancelled SKY last monday due to me being tossed around by them, I phoned up NTL on Monday afternoon and asked a very good customer service agent in Nottingham if I could have the TV package?? No problem he said jusy give me your ref no and I'll sort it for you, he came back on the line and said is Tuesday morning ok for a install
I said can't you do it any earlier
, a
Anyway had it all installed everything was ok until Friday morning when one of the boxes decided not to work, I phoned NTL again and got through to a cracking customer service rep who said give me 5 minutes and I'll ring you back, 5 minutes later he was on the phone, I've got an engineer coming to you this afternoon sir is that ok?? No problem I said thank you for being a good help to me.
I'll take back everything I've said about NTL these last few months.