I became aware around dinner time yesterday, friday, that my phone wasn't ringing for calls. I rang 151 and after a few mins was put through to a very pleasant person. He tested the line, said that it was fine their end, and that he would have to arrange an engineer visit. The engineer was due to visit today, between one and five, but the phone actually rang today at 11am. It was the same customer rep. He firstly apologised for ringing at the weekend and then informed me that there was a fault in the local area which had been resolved. Now that's what I call customer service! I realise that there are other threads on here complaining about ntl, but on this occasion I say well done. Credit where it's due!
Looking forward to my 3mb fat pipe upgrade soon.
