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Originally Posted by wlodar
but i do not have telephone line:] i will call them from phone booth. it will be 0800 something. do you now which number should i choose. maybe 0800 052 2000?
am i suppose to send them a modem to nottingham or bring it to the regional office which is in luton?
thanks for fast anwser 
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That would be the correct number (I think), but be prepared for a long wait. NTL often do not require the modem to be returned, as they are not very expensive.
Have you had NTL for more than 12 months?
EDIT: Apparently, the number for cancellations is 0800 052 1474 I don't know what their opening hours are.