Thread: question about monthly bill for BB if upgrade during month
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Old 05-03-2005, 16:18   #6
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: question about monthly bill for BB if upgrade during month
Quote:
Originally Posted by Chrysalis
Hi

I am currently awaiting a team leader to ring m back here is my dispute.

I was on 750kbit BB and my january bill shows 24.99 for 1 jan 31 jan the bill date was 24 jan.

During feb I upgraded to 1.5mbit my feb bill shows 17.85 for 20 days of 750kbit and 10.85 for 1.5mbit, but it also shows another 37.99 for 1 mar 31 mar 1.5mbit bill date is 24 feb.
Thats the only BB charges on the bill? No refund amount?
on 24 Jan bill you paid 24.99 for 1 - 28 Feb.
On the 20th (I think) you upgraded), so rather than on the 28th make that effective and bill you 37.99 at that point they pro rate.
I have not done this for a while, but I think you see a refund of the month prepaid on the statement, then the actual prorate charges then the next month prepay, so you should see

Refund - prepaid Feb billing (24.99)
Actual Feb Billing 1-20 17.85
21-28 £10.85
The difference of this lot being the partial month increase in BB charges
BB Charged of 37.99 representing March prepay.

Have a look for a refund. This bill should have gone up by
(37.99-24.99) £13 (the usual monthly increase in BB charge as a result of your speed increase)
and (17.85+10.85-24.99) £3.71 part of the month you benefitted from higher speed BB but did not prepay.

So your DD total should be £16.71 higher than last month, if you only have BB it should be £41.70

Is it?
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