Cable Forum - View Single Post - question about monthly bill for BB if upgrade during month

Chrysalis · 05-03-2005, 14:46

Hi

I am currently awaiting a team leader to ring m back here is my dispute.

I was on 750kbit BB and my january bill shows 24.99 for 1 jan 31 jan the bill date was 24 jan.

During feb I upgraded to 1.5mbit my feb bill shows 17.85 for 20 days of 750kbit and 10.85 for 1.5mbit, but it also shows another 37.99 for 1 mar 31 mar 1.5mbit bill date is 24 feb.

Now I tried to ask when I get this 37.99 back since I am effectively paying for 2 months this month, I explained in jan I paid for jan in feb I am paying for feb/march and in march I pay for april??, he said its ntl policy they bill in advance when upgrading but I would get no credit the month after, I explained I have changed packages before and so if this was the case I would already be paying in advance from last time.

Whats going on here, is this an error, am I due credit or have I always been 1 month behind?

05-03-2005, 14:46	#1
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,060	question about monthly bill for BB if upgrade during month Hi I am currently awaiting a team leader to ring m back here is my dispute. I was on 750kbit BB and my january bill shows 24.99 for 1 jan 31 jan the bill date was 24 jan. During feb I upgraded to 1.5mbit my feb bill shows 17.85 for 20 days of 750kbit and 10.85 for 1.5mbit, but it also shows another 37.99 for 1 mar 31 mar 1.5mbit bill date is 24 feb. Now I tried to ask when I get this 37.99 back since I am effectively paying for 2 months this month, I explained in jan I paid for jan in feb I am paying for feb/march and in march I pay for april??, he said its ntl policy they bill in advance when upgrading but I would get no credit the month after, I explained I have changed packages before and so if this was the case I would already be paying in advance from last time. Whats going on here, is this an error, am I due credit or have I always been 1 month behind?