[purenuman]

Originally Posted by ian@huth

I read it slightly different.

1Mb customers will have soft cap until later in year when it will become hard.

Other customers WILL be contacted as it says. AFAIK no customers have been contacted about the soft cap since it was introduced. This could change as soon as the new speeds are introduced and heavy users WILL be contacted, maybe starting next week. I don't see the current soft cap continuing as it has.

So it could be that users other than the 1Mb users could be in for action being taken against them earlier than they thought rather than no action ever.

"where such excessive use impacts the quality of service for other ntl broadband customers"

Fair enough I'd say