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DJC · 04-03-2005, 19:15

Back at the end of January i called NTL to cancel my service.
I was given the address to send the letter to, which i done giving 30 days notice, and more, to cancel for this Month (10th)

I called them after about a week and was told yes the cancellation was going through, so after my next payment i call again and am told that im no longer on the billing cycle

I make a 3rd call to chase up writen confirmation of the cancellation as each time im told, it will be there shortly.

Today i receive an invoice for next month plus ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 for cancelling the DD.

I call them up and some women tells me to speak to their disconnections team
she gives me the number and i ask what time they close
8:00 i was told so i ask her for her name at which point she hangs up!
i call the disconnections, and guess what?! Closed!!!

I call them back and speak to a very helpful guy named Adam who says all he can do is downgrade the service to the lowest package until i can speak to them on Monday

now i really need some help as this was supposed to be cancelled and i now need to pay for NTL and my new ADSL provider which i cant afford!!

How on earth can they say they have no notes from my phone calls and not help

Please if anyone can help i would be greatly appreciated!

04-03-2005, 19:15	#1
DJC Inactive Join Date: Mar 2005 Posts: 3	Annoyed Customer!!!! Back at the end of January i called NTL to cancel my service. I was given the address to send the letter to, which i done giving 30 days notice, and more, to cancel for this Month (10th) I called them after about a week and was told yes the cancellation was going through, so after my next payment i call again and am told that im no longer on the billing cycle I make a 3rd call to chase up writen confirmation of the cancellation as each time im told, it will be there shortly. Today i receive an invoice for next month plus ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 for cancelling the DD. I call them up and some women tells me to speak to their disconnections team she gives me the number and i ask what time they close 8:00 i was told so i ask her for her name at which point she hangs up! i call the disconnections, and guess what?! Closed!!! I call them back and speak to a very helpful guy named Adam who says all he can do is downgrade the service to the lowest package until i can speak to them on Monday now i really need some help as this was supposed to be cancelled and i now need to pay for NTL and my new ADSL provider which i cant afford!! How on earth can they say they have no notes from my phone calls and not help Please if anyone can help i would be greatly appreciated!