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Highlander · 04-03-2005, 16:34

My 12 month broadband with NTL is up in the middle of April. I am moving out of the apartment on 31st March and there is no cable access at my new address.

Today I phoned NTL (Customer Relations dept on 0800 052 0511) to confirm what I was required to do in order to cancel my contract when the 12 months is up. The person took my details and made a note on the account to say the broadband access should be shut down when the 12 months is up.

I asked if I should write to NTL to confirm I was cancelling. I was told I didn't have to - that it was a new policy that cancellation could be done over the phone. She did say a written letter was required in the past. The person did take my new address.

Hope this helps. I will be cancelling my direct debit as soon as my final payment has left my account - so I'll wait and see if I am billed after mid April.

FYI - I have been very happy with NTL. The broadband was installed on the day they said it would be and the broadband service has been great. I have never had to call support once. They even increased my access from 512kb to 750kb as well during the contract!

04-03-2005, 16:34	#8
Highlander Inactive Join Date: Mar 2005 Posts: 4	Re: Cancellation letter My 12 month broadband with NTL is up in the middle of April. I am moving out of the apartment on 31st March and there is no cable access at my new address. Today I phoned NTL (Customer Relations dept on 0800 052 0511) to confirm what I was required to do in order to cancel my contract when the 12 months is up. The person took my details and made a note on the account to say the broadband access should be shut down when the 12 months is up. I asked if I should write to NTL to confirm I was cancelling. I was told I didn't have to - that it was a new policy that cancellation could be done over the phone. She did say a written letter was required in the past. The person did take my new address. Hope this helps. I will be cancelling my direct debit as soon as my final payment has left my account - so I'll wait and see if I am billed after mid April. FYI - I have been very happy with NTL. The broadband was installed on the day they said it would be and the broadband service has been great. I have never had to call support once. They even increased my access from 512kb to 750kb as well during the contract!