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Originally Posted by DieDieMyDarling
I disagree, i think BT are doing a lot better than they were. Now with third party ADSL, the business is booming. Give it 6 months or so, and i really think it's gonna be a hard battle.
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I am sure they are, they could scarcely do much worse, but I am talking telephone services here, not ADSL.
There are loads of better, cheaper providers than BT for phone calls. TalkTalk, 18866, OneTel, just to name three I can recommmend.
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Originally Posted by Neil
There's a big difference there Scrot'-I'm willing to bet my bottom $ that the reason that most people "leave" BT is for cheaper calls via CPS, & not because of their crappy service.
I would bet that the reason that most people leave ntl is poor service/billing etc, rather than finding a cheaper deal elsewhere.
(Just my opinion, so bite me)
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To an extent, you're right, but don't be fooled into thinking nobody leaves BT due to poor service either. I speak to quite a few that do, they are absolutely no angels in this regard.
Me? I've got a BT line as well an ntl one. I rarely have to speak to BT but when I do they have always been great. But also, when I moved house last year, I arranged my service transfer with ntl as if I was an ordinary customer, by ringing up, to see what happened, and that was great too. Neither of these cases means either firm has no issues in this regard.