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Originally Posted by scrotnig
The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.
BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.
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There's a big difference there Scrot'-I'm willing to bet my bottom $ that the reason that most people "leave" BT is for cheaper calls via CPS, & not because of their crappy service.
I would bet that the reason that most people leave ntl is poor service/billing etc, rather than finding a cheaper deal elsewhere.
(Just my opinion, so bite me)