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Originally Posted by DieDieMyDarling
Ntl say the numbers are rising every quarter, and BT are boasting how many people leave then come back. Maybe lots of people are joining ntl, when fed up with BT, then find out that BT were actually more reliable. (jesus, i never thought i'd ever make a positive post about BT, i feel dirty now).
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The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.
BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.