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Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.
You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
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Yes, you're quite right, NTL do need customers in order to make a profit. What they don't want are customers that cost a three figure sum to service who only pay a fraction of that for the privilege.
Can you justify why other customers should subsidise the heavy users who don't want to pay the right price for the service they are getting.
Don't you think that the heavy users have a moral responsibility to stop freeloading.