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Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.
You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
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Narrow vision??? pot kettle blah blah.
Customers arten't leaving - the numbers are climbing every quarter. Or do you want to ignore that FACT, as it doesn't suit your agenda?