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Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.
You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
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Which returns neatly to my other point. The overwhelming majority of customers aren't bothered by caps. I'm afraid it's a fact.
So, if there's no legal obligation to not have caps, and most of the paying customers don't care either way......what's the problem?
Answer: the problem is a few people on here who cannot accept that their strongly held view is not typical of most of ntl's customers.
Remember, I speak here as someone who doesn't really like caps and would be happier if there were none. But I'm realistic about it.