Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 2)

DieDieMyDarling · 04-03-2005, 11:22

I think i'd be a lot more willing to accept caps if it was backed up with a fully working service. I've never had a problem with dropping speeds, or anything that would be associated to other peoples heavy useage affecting me, but i HAVE suffered from many, many problems with email, newsgroups, complete cut outs of my service entirely, useless customer service (when i finally get through), etc.

I'd have a lot more respect for ntl if they put the money into FIXING those problems, before doubling (at least) everyone's speed, just to keep the shareholders and investors happy, only to cap people because their network can't handle it. And i'm betting that even AFTER the caps, ntl will still suffer from the same problems, like last time they upgraded, when we were told the upgrades to the system would sort out the problems.

04-03-2005, 11:22	#404
DieDieMyDarling Inactive Join Date: Feb 2004 Location: Belfast Age: 51 Services: 10 mb NTL Broadband, Sky TV (full package). Posts: 309	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 2)** I think i'd be a lot more willing to accept caps if it was backed up with a fully working service. I've never had a problem with dropping speeds, or anything that would be associated to other peoples heavy useage affecting me, but i HAVE suffered from many, many problems with email, newsgroups, complete cut outs of my service entirely, useless customer service (when i finally get through), etc. I'd have a lot more respect for ntl if they put the money into FIXING those problems, before doubling (at least) everyone's speed, just to keep the shareholders and investors happy, only to cap people because their network can't handle it. And i'm betting that even AFTER the caps, ntl will still suffer from the same problems, like last time they upgraded, when we were told the upgrades to the system would sort out the problems.