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Originally Posted by Wiggz
Hmm....Mr Scrotnig takes calls from Customers Day in day out.....wonder why this plethora of customers would ever want to ring Customer Services..... *amazement* (!)
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This shows the danger of assumptions.
1) I am not in customer services
2) Not all of my customers are spoken to on phone calls, and even then not all of them have phoned in.
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Originally Posted by dr wadd
With the cable companies, considering that they do have an effective local monopoly (and please, I`m not going to go into why for some people other providers are not an option again) they have a responsibility to look at more that simple profits.
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NO they DON'T!
What makes people think this?
Read my earlier post again. ntl are out to make a profit, like any other large company. They don't have any 'social' or 'moral' responsibilities.
You need to read up on the origins of the capitalist system and also the free market economy.
Unless the regulator instructs otherwise, ntl are not obliged to pay any consideration whatsoever to whether their customers have any alternative suppliers.