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Originally Posted by DieDieMyDarling
As far as ntl knowing their market and know that people won't leave, i really do think ntl have played this card wrong, this time. There are so many connections around now, and with the constant problems regarding customer services, email, newsgroups etc, i really do think people are more likely to move, the cap being the last straw.
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Do you talk ntl's customers every day? No? Well I do. Therefore, whereas you 'think' ntl have played the wrong card, I 'know' they haven't.