[DieDieMyDarling]

That's a good point actually, compared to the number of people on the lower tier, the amount of people on the other 2 tiers is quite low. They provide those higher speeds to keep them in the market. Getting customers that will take the latest speeds will keep them in the race, yet the same people are being punished, with ridiculously low caps.

As far as ntl knowing their market and know that people won't leave, i really do think ntl have played this card wrong, this time. There are so many connections around now, and with the constant problems regarding customer services, email, newsgroups etc, i really do think people are more likely to move, the cap being the last straw.

It doesn't need to be high numbers of people migrating to cause a problem. It's those people advising others to go elsewhere that will really count. High users are more often than not, people who know a bit about computers and internet, and are the types of people that family and friends will ask advice of. I've recommended ntl to so many people, but i stopped doing that a while back, after all the problems with email and newsgroups, etc.