[scrotnig]

There is no 'one size fits all service'. Each company will decide based on its own user base and its own intended direction which users it will encourage and which users it would rather discourage.

People quote 'my friend says he leave ntl will because of the cap.....' and then presume this action will be replicated by huge numbers of customers.

I will say again, ntl are NOT stupid and know exactly what their userbase wants. The overwhelming majority of broadband customers are perfectly happy with the service as described. It's no good members of this site telling me what they think customers want and then presenting it as fact, because I *know* what customers want, and the facts are, in most cases caps do not bother them one iota.

ntl need to cater for the majority. They aren't in a financial position to pander to niche markets, which is what the heavy users are. AOL might be a better option for such people, as AOL have clearly decided that they are going to market at that sector (unusually for them). Good luck to them, but that approach won't suit every operator.