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Originally Posted by Chrysalis
Sorry it looks like you in for a bad shock, I personally know 30 or so people who use more then 40 gig a month, I find it very hard to believe that I know 20% of ntl's users that this will affect. I would expect it to be more like 50000 out of 1million who go over 40gig or 30gig on the bottom tier. Then of course their will be users who dont use that amount but for other reasons they wont want such a cap so of course thats more, and the bottom tier they may be people who was eg. 512kbit for under £20 a month but more then 5 gig a month, can NTL provide this? no?
I can see NTL losing about 10-20% of their broadband customers from this due to mixture of bad publicity/going over cap/better deals elsewhere, this just shows the arrogance if you believe you are invincible and people will just accept it once they KNOW ABOUT IT.
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Chrysalis, stop and think for a minute.
NTL are unlikely to lose customers until they start to hard cap. Even then only a very small minority of customers will be affected and some of those will start to wonder why they are downloading so much and using masses of CDs and DVDs to store it all on and never use it.
So a few may leave. ...........................BUT
How many ADSL customers out there who can only get 512k will suddenly realise that they can get 6 times their ADSL speed if they switch to NTL. I think that you know as well as I do that most broadband customers have a usage below 7 Gb a month (the industry average) and most of them use less than 3 Gb a month.
So there is a possibility that instead of losing the hundreds of thousands that you predict they could gain far more than this and maybe gain some for all three services.
Just think of all those ADSL users on 512k with a 1 Gb or 2 Gb cap that can suddenly get NTL with initially a soft unenforced cap and 1 Mb/s download for £17.99 which when it starts being enforced will still have a bigger allowance than they were getting.
NTL are onto more of a winner than loser in my eyes.