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Originally Posted by simpsonsFAN
1) phone ntl 0800 052 2000 and start complaining
2) ask them to give you a seperate cable modem so that way when your set top box crashs your internet still stays online.
-Chris
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whoa! easy there.... if this is a fault with the PC, or with the line into the property, this isn't going to make any difference. I am not saying that it isn't the stb, but without some diagnostics it is impossible to tell.
Let's have some more information first please- eg, which version of windows? usb or ethernet? using or router or direct connection? does the mcns light on the box go off when you lose connection?
Please provide as much info as possible! Also if you PM me the STB serial number i'll have a look at the connection.