Thread: Unhappy Service
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Old 03-03-2005, 03:49   #1
xathras
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Location: Manchester
Services: Family Pack Digital TV with PremiershipPlus Season Ticket. 10Mb Broadband Talk 24 Unlimited Teleph
Posts: n/a
Unhappy Service

Right OK I have got sick with NTL now, can anyone help.

NTL Broadband Support in India are aweful, NTL Main number just give me address to write a complaint to.

Where do I stand

From day 1 signing up to my service

* No registration information from NTL have to ring NTL to force connection
* Modem drops connection now and again (previous post, due to poor power levels)
* No billing from July till January
* Rang NTL November, December to address billing issue, promised to resolve
* Service Disconnected
* Billing still unresolved
* Held to ransom pay full amount or no service, unhappy to pay in one go not my fault, but agreed to pay.
* Poor quality service over Jan/Feb
* No Email, No Web etc, etc (NTL big known problems)
* Cannot route to Natwest after Data Centre issues, NTL won't help even though I have tracert etc to suggest NTL routing issue.
* Unhappy customer