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Stop It · 02-03-2005, 20:59

Try ringing direct to them, sometimes their e-mail system is a bit slow, and for things like this its usually good to ask about it, it could be a ubr/local issue among other things, or could, in rare cases be a unhappy modem, can I ask if you connect via STB or SACM, and if its STB has your TV suffered at all recently? just try to narrow the possibilities for the NTL tech when you ring them, they are not psychic and if you tell them the steps you've took in troubleshooting, you'll find TS a lot easier to talk to.

02-03-2005, 20:59	#3
Stop It Inactive Join Date: Apr 2004 Location: Biggleswade Age: 42 Services: VM Vivid 200 VM XL TV & Sky Sports VM Phone Posts: 895	Re: Still getting very bad packet loss Try ringing direct to them, sometimes their e-mail system is a bit slow, and for things like this its usually good to ask about it, it could be a ubr/local issue among other things, or could, in rare cases be a unhappy modem, can I ask if you connect via STB or SACM, and if its STB has your TV suffered at all recently? just try to narrow the possibilities for the NTL tech when you ring them, they are not psychic and if you tell them the steps you've took in troubleshooting, you'll find TS a lot easier to talk to.