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Originally Posted by Keytops
Why doesn't that surprise me? Maybe its because that's exactly the same as I experenced too.
This issue has been ongoing for nearly a fortnight now and there's still no mention of it on the service status page, and trying to explain that there IS a problem to the monkeys at CS is like talking to a brick wall. In fact - you'd probably get more sense out of a brick wall.
Do NTL actually have any staff left these days who know what they are doing?
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Try ringing technical support instead of customer services.