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Originally Posted by orangebird
I jolly well hope he had a business account....  |
Looks like he
may have....
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Originally Posted by Teesside Evening Gazette
The company prides itself on being the leading UK provider of high speed broadband, digital TV and telephone services for the home and also data, voice and Internet services to business customers.
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Hang on though.....[img]Download Failed (1)[/img]
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Originally Posted by Teesside Evening Gazette
Former NTL employee Andrew Broadbent accused the company of caring more about targets and statistics than customer service.
He told the Gazette: "You had to answer ten calls in one hour and someone would be listening to your call, signalling you to hurry up if you took too long.
"They cared more about performance than customer service."
Mr Broadbent, pictured above, blames the speedy installation of a new computer system at Christmas, together with a lack of training for staff for causing the problems.
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Anyway......same old story really-ntl billing sux, big time, Harmony also sux-we've heard that from ntl associates who have to use it!
I'm also gonna move this to the billing forum, as that's what all those complaints on refer to in that article.
[Edit 2]-Sorry, my bad-having re read that article it makes no mention of him having a business account, I was looking at another article.
Had to laugh at this bit though....
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Originally Posted by Teesside Evening Gazette
A company spokeswoman said the problem was with the software which Mr Lockey had installed on his PC from another provider not the ntl broadband service.
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How do you feel Mr Lockey after ranting in the newspaper!?
