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Originally Posted by d0pey
Alan Grant has always sorted out any problems I have had.
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Alan's great, but sadly isn't a regional MD anymore.
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Originally Posted by Neil
Really?
We've always had fairly quick replies from him (from memory)
I guess you are referring to the fact that he hasn't replied to you?
That's still lame IMO. 
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Fair comment, it is only personal experience I speak from. He's ignored the mails I have sent him in the past.