Ok, I follow you now.
AFAIC, telling you that they will email someone about your problem is not acceptable-did you get the name of this person?
Ring back, ask to speak to a Team Leader, explain that you unhappy with the response you were given & ask for a detailed explanation of what ntl are doing to fix the problem that you have contacted them about, on the broadband service that you are paying them for.
Make sure you get names of
everyone you speak to-it's rule #1 for dealing with ntl.
